Why are some of my payouts being categorized as uncategorized income

When your marketplace (eBay, Etsy, Amazon, Shopify, Walmart, Poshmark, Whatnot) deposits a payout into your bank account, Seller Ledger tries to automatically match it with the corresponding payout on the marketplace side and treat it as a transfer. However, sometimes this automatic matching doesn't happen, and you'll see the deposit sitting as "uncategorized income" in your bank.

Why this happens

• The bank deposit and marketplace payout may have arrived a day or two apart, and weren't close enough for Seller Ledger to match them.
• The payout happened before the marketplace was connected to Seller Ledger (for example, a January payout when you only connected in March).
• You're using express or seller-initiated payouts, which may behave differently.
• The deposit amount may have been changed slightly (for example, a bank fee was deducted). Or, in the case of Amazon, the payout may have been in a foreign currency and the bank deposit is in USD.

How to manually categorize these deposits

1. Click into your bank account from the dashboard
2. Find the uncategorized deposit
3. Click the yellow "Uncategorized income" button
4. Scroll to the bottom of the category list and look for "Transfer: [Marketplace name]" — for example, "Transfer: eBay" or "Transfer: My Shopify Store "
5. Select it and save

If you sell on multiple marketplaces with similar payout amounts

Seller Ledger may sometimes match a bank deposit to the wrong marketplace if you have multiple payouts of similar amounts. If you notice a match you think is wrong:

1. Click the transaction
2. Look for the "Change match" or "Unmatch" option
3. Select the correct matching payout from the other marketplace

If you're missing older payouts from before your marketplace was connected

If you connected your bank account and got 90 or more days of history, but only connected your marketplace recently, you'll have bank deposits with no matching marketplace payout. In that case, you have a few options:

• Upgrade to an annual plan to import more of your marketplace history (see the article on how to get more than 90 days of transaction history)
• Categorize each older deposit as "Product Sales" to represent the income (you'll miss the detail, but the total will be correct.)
• Split the deposit amount into the total sub-category amounts (this would require you having that breakdown outside of Seller Ledger.)
• Categorize them as "Transfer: Non-connected Account" if you don't want them to count