Why are some of my refunds asking for product cost information?

Those of you looking at the "Sold" view under inventory may have noticed some Refund transactions that are presented like the following:

There are 2 cases where you might see this, and they both result from the original marketplace not providing sufficient item detail for us to automatically match.

1. Etsy refunds do not give us the original product sold
2. eBay full refunds do, but not partial refunds.

So, in those cases, if you refunded an order and received one or more of the sold items back, you now have the opportunity to tell Seller Ledger which product(s) it was, so that we can add it back to inventory and reduce your cost of goods sold. Just click the "Add products" button and choose the product from the dialog box that pops up:

What if the partial refund was for something else, or I can't resell the original item?

Fear not. In that case, just don't do anything. Leave the "Add products" alone and both your inventory and cost of goods will remain as they are.